About the Company
An international FinTech company operating in the payments industry and working with merchants and payment partners across multiple markets.
The company is looking for an experienced Fraud & Chargeback Specialist to strengthen its fraud prevention and dispute management operations.
About the Role
We are looking for a Fraud & Chargeback Specialist with strong hands-on experience in payment card fraud prevention, transaction monitoring, and chargeback management.
You will be responsible for managing transaction disputes, identifying suspicious activity, investigating potential fraud cases, and ensuring compliance with Visa and Mastercard requirements.
The role involves close cooperation with merchants, payment partners, and regulatory authorities.
• Manage the full transaction dispute lifecycle, including chargebacks and related investigations.
• Handle disputes through Mastercard Mastercom and Visa Resolve Online (VROL).
• Monitor transactions to identify suspicious activity, potential fraud, and emerging payment card fraud trends.
• Communicate with merchants to investigate flagged transactions and verify their legitimacy.
• Maintain accurate records of confirmed fraud cases and incoming disputes.
• Prepare regular reports on fraud activity, chargebacks, and dispute management.
• Liaise with regulatory authorities on matters related to fraud prevention and payment card disputes.
• Review and assess prospective partners' websites as part of the onboarding process.
• Develop, maintain, and update internal fraud prevention policies and departmental procedures.
• At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
• Strong knowledge of Visa and Mastercard rules and requirements.
• Hands-on experience with fraud prevention systems and transaction monitoring tools.
• Solid understanding of payment card fraud schemes and dispute processes.
• Ability to analyze large volumes of transaction data and identify suspicious patterns and anomalies.
• Strong analytical skills, attention to detail, and ability to work independently.
• English — Upper-Intermediate (B2) or higher.
• Russian — at least conversational proficiency.
• Citizenship of a country other than Russia or Belarus is required. Candidates holding citizenship of Eurozone countries will be prioritized.
• Full-time position.
• Competitive compensation package.
• Opportunity to work with international payment operations and card schemes.
• Involvement in fraud prevention, chargeback management, and internal process development.
• Professional growth within an international FinTech environment.