About the Company
An international FinTech company operating in the payments industry under a Kazakhstan-issued payment license.
The company is looking for an experienced Chief Operating Officer (COO) to oversee daily business operations, develop efficient internal processes, manage cross-functional teams, and ensure the company's operational stability and scalability.
About the Role
We are looking for a hands-on Chief Operating Officer with strong experience in payment services, PSP operations, or the broader FinTech industry.
You will be responsible for managing the company's operational activities, improving business processes, coordinating key departments, and ensuring that payment operations run efficiently and reliably.
The ideal candidate combines strategic thinking with practical operational management, understands payment infrastructure and financial flows, and has experience building and scaling operations in a regulated environment.
• Oversee the company's daily operations and ensure efficient execution of business processes.
• Develop and implement operational strategies aligned with business objectives.
• Manage and coordinate key operational functions, including payment operations, settlements, reconciliations, and partner interactions.
• Ensure the stability, efficiency, and scalability of payment processing operations.
• Optimize internal workflows, operational procedures, and cross-functional collaboration.
• Establish operational KPIs, monitor performance, and implement improvements.
• Manage operational risks, identify bottlenecks, and develop effective solutions.
• Coordinate cooperation with banks, payment providers, processing partners, and other external stakeholders.
• Work closely with Compliance, Risk, Legal, Finance, and Technical teams to support operations within the applicable regulatory framework.
• Oversee the implementation of new operational processes, payment solutions, and infrastructure improvements.
• Build, manage, and develop operational teams, ensuring clear responsibilities and accountability.
• Prepare operational reports and provide management with insights into business performance and areas for improvement.
• Support business expansion and the scaling of payment operations.
• Proven experience as a COO, Head of Operations, Operations Director, or in a similar senior management position within Payments, PSP, or FinTech.
• Strong understanding of payment processing, acquiring, settlements, reconciliations, and payment infrastructure.
• Experience managing operational teams and cross-functional business processes.
• Practical experience building, optimizing, and scaling operational processes.
• Understanding of operational risk management and compliance requirements in regulated financial services.
• Experience working with banks, payment providers, and financial infrastructure partners.
• Strong leadership, organizational, and decision-making skills.
• Ability to combine strategic planning with hands-on operational management.
• Experience implementing KPIs, performance monitoring, and operational reporting.
• Strong analytical and problem-solving skills.
• Ability to independently manage complex operational issues and take ownership of results.
• Experience in the Kazakhstan payments or financial services market will be a strong advantage.
• Willingness to travel frequently to Kazakhstan if based in another location.
• Russian fluent, English fluent
• Senior management position in a licensed payments company.
• Kazakhstan-based candidates preferred; other locations considered.
• Frequent business trips to Kazakhstan required for candidates based abroad.
• Opportunity to lead and develop operations within a growing FinTech business.
• Direct involvement in operational strategy, process optimization, and business growth.