About the Company
An international FinTech company operating in the payments industry and working with clients across multiple GEOs. The company is growing its operations and is looking for an Onboarding Manager to ensure a smooth and structured onboarding process for new clients.
About the Role
We are looking for an Onboarding Manager who will be responsible for managing the full client onboarding process - from the initial onboarding request and document collection to internal approvals, integration coordination, and go-live.
The role requires strong coordination skills and the ability to manage multiple onboarding processes simultaneously while working closely with clients and internal teams.
• Manage the full onboarding lifecycle for new clients.
• Collect and coordinate required onboarding documentation and information.
• Perform initial completeness checks and ensure all required information is provided before internal review.
• Coordinate KYC / KYB, Compliance, Legal, and other internal onboarding procedures.
• Act as the main point of contact for clients throughout the onboarding process.
• Track onboarding progress, statuses, pending items, and deadlines.
• Coordinate communication between clients and internal Compliance, Legal, Operations, Finance, and Tech teams.
• Support integration and account setup processes and ensure all onboarding steps are completed before go-live.
• Previous experience in Client / Merchant Onboarding within FinTech, Payments, PSP, Banking, or a related financial services environment.
• Good understanding of KYC / KYB and client onboarding processes.
• Understanding of payment industry processes and terminology.
• Experience coordinating onboarding across multiple internal teams.
• Strong organizational and project coordination skills.
• Ability to manage multiple clients and onboarding cases simultaneously.
• Strong attention to detail and ability to work with documentation.
• Excellent communication skills and confidence in client-facing communication.
• Proactive approach and strong ownership of tasks and deadlines.
• Russian - native, English - fluent.
• Full-time position.
• Remote work format.
• Competitive compensation, discussed individually.
• International FinTech environment.
• Opportunity to directly influence and improve the company’s client onboarding processes.